MOVING IN?
We’ll help you get settled with propane service.
Whether you’re new to propane or simply new to the home, our team is here to help you understand your system, set up service, and feel confident from day one.
New home. New account. Simple setup.
If you recently purchased or moved into a new home with propane service, contact us before or shortly after closing so we can help get service established in your name.
Confirm service availability
Review tank and equipment information
Set up your propane account
Discuss billing and payment plans
Explain delivery options
Schedule any necessary inspection or system checks
Whether you are moving out or moving in, we have put together some helpful reminders and instructions for closing or opening an account, tank ownership, service options, account management, and more.
Move In Checklist
Tell Us You’re Moving In
Complete the form and a member of our team will contact
you to set up service at your new home.
MOVE IN FAQs
I just purchased a home with propane service. What do I need to do?
Please contact us before or shortly after closing to establish service in your name.
What information will I need to start service?
Property address, closing/move-in date, contact and billing information, and appliance information if available.
Will there already be propane in the tank?
In many cases, yes—remaining propane is often negotiated between buyer and seller during closing.
Can I continue using propane immediately after moving in?
In most cases, yes, though some situations may require account setup, safety inspection, or leak check.
Will someone need to be home for service setup?
An adult over 18 may need to be present for certain inspections or service visits.
What happens if the propane tank is empty?
If the tank has run out or lost pressure, a leak check and system inspection may be required before service resumes.
How do I know if I should choose Automatic Delivery or Will Call?
Automatic Delivery monitors usage and schedules deliveries; Will Call requires you to watch your gauge and call around 30%.
At what tank percentage should I call for propane delivery?
For Will Call customers, we recommend ordering when your tank reaches about 30%.
What if I’m unsure how the propane system works?
Our team can explain tank ownership, gauge readings, appliance usage, delivery options, safety, and billing plans.
Can propane service be transferred before closing day?
Yes, in many cases we can coordinate account setup around your closing timeline.
Who is responsible for propane charges during a home sale?
Charges are typically the responsibility of the active account holder until service is transferred or finalized.
Who do I contact if I have questions during the move?
Our Customer Care Team is happy to help guide you through the process.
Can I keep the same propane provider after moving?
If your new home is within one of our service areas, we would love to continue serving you.